Strategic Solutions Expert

5 days ago

Pasig, National Capital Region, Philippines beBeeExpert Full time
About the Role

This pivotal position plays a crucial part in ensuring our customers are set up for success with our platform. From initial call to final interaction, you'll have the opportunity to support and dazzle clients every step of the way.

Your Key Responsibilities
  • Design and configure contact center call flows for seamless integrations with business systems and accurate reporting data.
  • Collaborate with clients to understand their operational needs and tailor our solutions to optimize call handling, automation, and analytics.
  • Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
  • Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
  • Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
  • Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
  • Perform risk analysis and change management, ensuring project success and on-time delivery.
  • Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Requirements

We're seeking individuals with:

  • A strong grasp of modern cloud communications platforms such as Google G-Suite and Office 365.
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS).
  • Understanding and experience with various technologies, including VoIP CODECs and network infrastructure.
  • Proven track record in implementing CCaaS and UCaaS solutions.
Benefits

We offer a competitive benefits package, robust training program, and inclusive office environment that cultivates collaboration and connection. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.

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