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Customer Care Technician

7 days ago

Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

The Technical Support Engineer role at IT Group, Inc. requires a highly motivated and organized individual who can effectively manage multiple tasks and priorities.

You will be responsible for providing Level 1 technical support and service dispatch to both internal and external customers. This includes assisting with IT infrastructure incidents, troubleshooting, and escalating complex issues to senior engineers when necessary.

Main Responsibilities:

  • Deliver exceptional customer service via various communication channels
  • Collaborate with internal teams to resolve technical issues
  • Conduct thorough troubleshooting and root cause analysis
  • Document and track incident reports and service requests

Requirements:

  • Degree in Engineering or Computer Science
  • Minimum 2 years of experience in technical support
  • Proficiency in Linux and database administration
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills