Trainer in Customer Care Excellence

7 days ago


Mandaluyong City, National Capital Region, Philippines Skyro Full time
About Us

Skyro is a pioneering fintech company in the Philippines, dedicated to revolutionizing the financial services industry. Our mission is to offer innovative digital financial products that cater to diverse customer needs.

Job Role

We are looking for a highly skilled Customer Care Trainer to drive our Customer Care department's growth and success. The ideal candidate will develop and implement effective training strategies to enhance customer care representative performance.


  • Develop and Deliver Training Programs: Design, develop, and deliver engaging training programs for new hires and existing customer care employees to improve their knowledge, skills, and performance.

Responsibilities
  1. Training Program Development: Collaborate with team leads to create content that is relevant, impactful, and tailored to the needs of the customer care team.
  2. Performance Tracking: Work closely with the leadership team to track performance metrics and identify opportunities for continuous improvement.

Qualifications
  • 2+ Years of Experience: In a customer care training role, with a strong focus on developing and delivering training programs.
  • Proficient in Training Tools: Proficient in training tools and platforms (e.g., LMS, webinars, e-learning tools).
  • Excellent Communication Skills: Fluent in both English and Filipino with excellent verbal and written communication skills.


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