
Network Engineer
2 weeks ago
Job Summary:
">- A Network Operations Engineer is responsible for monitoring, acknowledging and resolving network alarms, incidents and outages.
Key Responsibilities include but are not limited to:
">- ">
- Monitoring and acknowledging alarms at Alarm Management System (AMS) or Element Management system (EMS)">
- Creating fault tickets for network incidents and outages">
- Performing first line troubleshooting of alarms, outages, network quality/performance issues">
- Updating status of all open tickets and clearing immediately upon restoration of fault">
- Escalating incidents to support group for incidents requiring onsite support">
- Providing regular and timely information on the status of incidents until resolution">
- Resolving complaints endorsed by Service Desk">
- Implementing activities/work requests assigned by Team Leaders based on agreed schedule and quality standards">
- Implementing changes for network rollout, project-related/ad-hoc activities and providing feedback to proponents via email">
- Performing vertical and horizontal escalation during instances of network outages or degradation">
The ideal candidate will have the following skills and qualifications:
">- ">
- Resolve incidents and complaints within target SLA">
- Implement network changes endorsed by engineering and SICE accurately within specified time">
The successful candidate will be expected to deliver the following:
">- ">
- Resolution of alarms, outages and complaints">
Entry level
">Employment Type:">Full-time
">Job Function:">Information Technology
">Industries:">Telecommunications
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