Cybersecurity Learning Experience Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱2,000,000 - ₱2,500,000

Job Overview:

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The Technical Support Specialist plays a vital role in ensuring a seamless learning experience for our learners. As a key member of our support team, you will be responsible for troubleshooting technical issues, providing guidance on our learning materials, and collaborating with cross-functional teams to enhance processes.

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Key Responsibilities:

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  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.">
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.">
  • Mentor learners by providing guidance on our foundational learning materials.">
  • Grade exams for certifications, ensuring accuracy and fairness.">
  • Test, verify, and validate products and their features to ensure quality and functionality before release.">
  • Collaborate with teams to troubleshoot issues, achieve common goals, and drive successful outcomes.">
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.">
  • Ability to work a flexible schedule, including shifts and overtime as required.">
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Qualifications and Skills:

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  • Bachelor's Degree in Computer Science or Information Security.">
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.">
  • Excellent written and verbal communication skills to provide clear and effective support.">
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.">
  • Experience in guiding or mentoring individuals in cybersecurity subjects.">
  • Ability to develop and improve processes to drive operational efficiency.">
  • Excellent interpersonal and customer service skills.">
  • A strong belief in being a team player in a remote working environment.">
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Benefits:

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This is a full-time salaried position with a flexible shift work schedule. You will have the opportunity to work from home and collaborate with a global team.

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Direct Reports:

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This position does not have direct reports.

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EEO Policy:

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We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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