Cybersecurity Learning Support Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeSecurity Full time ₱500,000 - ₱740,000

Founded by experts in cybersecurity training, the organization is a leading provider of continuous professional and workforce development, training, and education for security practitioners. Their distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today's most critical skills.

Becoming part of a global community

The team believes in inspiring people of all backgrounds and communities. The team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

About the Role

The Technical Services Team plays a crucial role in providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across platforms. You will be responsible for troubleshooting technical issues, guiding learners through learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

You will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
  • Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
  • Perform other duties as needed to support learner success and initiatives.
Qualifications
  • Bachelor's Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
  • A strong belief and understanding of being a team player in a remote working environment.
Desired Skills
  • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
  • Strong attention to detail, with excellent analytical and investigation skills.
  • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
  • Experience with ticketing systems, social networks, and network monitoring tools.
  • Relevant technical or IT certifications are a plus.
Work Arrangements

This is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.

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