Senior Client Engagement Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeSuccess Full time ₱40,000 - ₱60,000
Customer Success Expert

We are seeking a skilled Customer Success Expert to join our organization. As a key member of our customer-facing team, you will be responsible for driving customer success and growth through strategic planning, relationship building, and proactive issue resolution.

The ideal candidate will have prior experience in account management or customer success, with a proven track record of retaining and growing customer relationships. You will possess excellent verbal communication skills, be comfortable working in a fast-paced environment, and have a strong ability to manage multiple priorities.

Key Responsibilities:
  • Develop deep knowledge of our platform and use cases to guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal, negotiating renewal terms and proactively managing churn risks.
  • Partner with Sales, Product, and Marketing on customer-driven initiatives, bringing customer feedback to internal teams to inform product improvements.
  • Own your customer pipeline, forecast weekly activity, and share insights with leadership, tracking engagement levels and recommending improvements where needed.
Requirements:
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working flexible hours to support clients across different time zones.
  • Exceptional verbal communication skills, confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value, familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills, methodical and calm under pressure, even when managing multiple priorities.
Why Work with Us?

We're a culture-first, values-driven organization that lives our beliefs:

  • Customer First — Always.
  • Passionate — We bring energy and heart to everything we do.
  • Sense of Urgency — Speed matters when solving real problems.
  • Accountable & Reliable — We own our outcomes.
  • Relentless Execution — We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

Ready to Make a Difference?

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