Disaster Relief Operations Support Specialist
2 weeks ago
MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients.
We are seeking call center agents to work on a temporary, remote basis in response to disaster relief efforts. Candidates accepted for this role will be contacted on an as-needed basis via email and text message.
Agents must complete a full application on our careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities- Provide exceptional customer service by answering service inquiries and resolving issues efficiently.
- Learn common requests and solutions to improve customer experience.
- Utilize advanced customer service techniques and account management systems.
- Escalate customer dissatisfaction to proper channels when necessary.
Additional responsibilities include working in a fast-paced environment with high levels of multitasking, while maintaining excellent interpersonal skills and ability to build relationships with colleagues and customers.
Requirements and Qualifications- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Excellent organizational, written, and oral communication skills essential.
- Ability to type swiftly and accurately (20+ words per minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
- Basic understanding of Windows operating systems necessary.
- Highly reliable with ability to maintain regular attendance and punctuality.
- Strong team orientation and customer focus required.
- Ability to thrive in a dynamic environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and ability to build relationships with colleagues and customers essential.
Reasonable accommodations will be made for qualified candidates with disabilities consistent with the Americans with Disabilities Act (ADA). We are an equal opportunity employer and do not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
About UsWe provide innovative business process outsourcing solutions to help companies drive growth, reduce costs, and improve efficiency. Our services include contact center customer service, IT services, and business process management. With a strong commitment to customer satisfaction and employee development, we offer competitive compensation and benefits packages to attract and retain top talent.
We have been recognized as one of the fastest-growing private companies in the USA. With over 10,000 employees across multiple locations, we continue to grow and expand our offerings to meet the evolving needs of our clients.
The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. We reserve the right to revise this job description at any time.
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