Full Time Customer Service Representative

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

We're seeking a skilled Customer Support Team Member to join our team.

About the Role:

As a Customer Support Specialist, you will be the first point of contact for customers. Your primary responsibilities will include handling cancellations, bid adjustments, booking amendments, profile updates and post-service feedback.

You will have the opportunity to work with a dynamic team, assisting customers with inquiries related to cancellations, bid changes, booking modifications, profile updates, and service feedback.

This role is ideal for those who enjoy providing exceptional customer service and are passionate about helping others resolve issues in a timely manner.

Key Responsibilities:
  • Cancellations Handling: Manage event and relationship cancellation tickets, review and process short-term cancellations, apply cancellation fees, adjust work status, and inform providers or customers.
  • Bid Ticket Management: Assess and implement changes to bids, confirm changes with customers via email.
  • Booking Amendments: Handle requests for changes to existing bookings, ensure both parties are informed and that adjustments are made accurately.
  • Profile Updates: Process profile update requests, ensure any profile changes are reflected in existing bookings as needed.
  • Failed Identification Checks: Investigate failed ID checks through Onfido, verify identification documents, update profiles accordingly.
  • Post-Service Responses: Review feedback from service providers after events, determine necessary follow-up actions, contact appropriate parties to address issues.
Requirements:
  • Experience: At least 3 years in customer-facing, customer support, or a related field.
  • Autonomy and Organization: Self-starters who are well-organized and proactive are preferred.
  • Proficiency in English: Strong command of written English is essential.
  • Effective Communication: Comfortable conversing over the phone with internal stakeholders.
  • Emotional Intelligence: High ability to empathize with providers and customers, fostering positive relationships and trust in the brand.
  • Technical Skills: Some experience with Freshworks or similar systems.
  • Basic Spreadsheet Skills: Familiarity with Excel or Google Sheets is advantageous.
  • Adaptability: Able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested.
  • Energy and Enthusiasm: Bring a fresh, confident, and passionate attitude to the team.
  • Flexibility: Open to a shift-based schedule that includes Saturdays.

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