Remote Work-at-Home Opportunity

1 day ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱700,000 - ₱1,200,000
Job Description

We are seeking a skilled customer service professional to join our team. As a Remote Customer Service Agent, you will be responsible for handling inbound and outbound calls professionally and efficiently. Your primary goal will be to resolve customer issues on the first call through effective problem-solving.

You will research and retrieve information across systems to support customer needs, accurately document interactions, and process claims. Additionally, you will guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, and protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members and stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a range of benefits and incentives to support and reward our team members. This includes health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs.

Others
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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