
Remote Work-at-Home Job Opportunity
2 days ago
Technical Support Specialist
Job OverviewWe are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries.
This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. Strong proficiency in English is required. Candidates must have prior call center experience.
You'll also need high-speed internet connection, an appropriate quiet work environment, and strong language skills in English.
Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately
- Maintain up-to-date knowledge of products and services
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow protocols and security guidelines when handling sensitive information
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office
The company offers a variety of benefits and incentives intended to support and reward team members.
Other DetailsThis job operates in a professional office environment and involves a sedentary role using computer and headset equipment. The employer reserves the right to revise this job description at any time.
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