D365 EBA Business Analyst

6 days ago


Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time
Job Summary

We are seeking an experienced Business Systems Analyst to implement and optimize D365 Sales and Services Analytics functionality, as well as manage user access within D365.

Responsibilities:
  • D365 Sales and Services Analytics (Front Office)
    • Implementation and Optimization
      • Document business requirements and solutions
      • Analyze D365 Analytics to support business requirements and continuous improvement initiatives for reporting
      • Review solution design with the business for sign-off
      • Transfer knowledge to IT AMS
      • Provide training to business key-users/super-users
    • Testing and Quality Assurance
      • Develop and execute test plans for unit, functional, and regression testing
      • Level 3 production support of critical incidents when required
    • D365 Access Management
      • User Access Management
        • Approve, provision, reset, or terminate user access to D365 system
        • Initiate D365 and other systems access revalidation process
        • Resolve tickets and D365 Security issues by performing root cause analysis and resolution, and other D365 User Security setup requests
      • Audit and Compliance
        • Generate and analyze reports for SOD analysis, access revalidation activities, access monitoring, error monitoring, and audit compliance
        • Prepare BDO Walkthroughs and Audit requests


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