Business Finance Operations Professional

14 hours ago


Cebu City, Central Visayas, Philippines Dover Business Services Full time

Professional Opportunity

Dover Business Services is seeking a talented AR Collection Analyst to join our team in Cebu, Philippines. As an AR Collection Analyst, you will be responsible for delivering high-quality services to internal stakeholders and Dover customers.

This role involves analyzing business process and customer account issues to achieve resolutions that meet or exceed objectives while maintaining a positive financial impact for the company.

This opportunity provides a chance to work with a diverse portfolio of businesses across the manufacturing industry and gain valuable experience in a fast-paced, entrepreneurial environment.

Key Accountabilities

  1. Analyze customer accounts, resolve issues, and perform collection activities.
  2. Collaborate with the sales team to resolve customer disputes.
  3. Monitor and track ServiceNow tickets assigned to the team.
  4. Work closely with cash application analysts to accurately post payments.
  5. Maintain customer credit exposure and coordinate with Operating Company.
  6. Identify and manage overdue accounts and potential collection problems.
  7. Prepare and present collection reports and aging of receivables.
  8. Update customer information using Master Data Management (MDM).
  9. Investigate payment issues and collaborate with various teams to resolve them.
  10. Maintain productivity and meet service level agreements.
  11. Support other projects or duties as assigned.


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