Financial Analyst Collections Specialist

14 hours ago


Cebu City, Central Visayas, Philippines Dover Business Services Full time

Job Overview

Dover Business Services (DBS) is seeking a talented Accounts Receivable Analyst to join our team in Cebu, Philippines. As an AR Collection Analyst, you will be responsible for delivering timely and quality service to internal stakeholders and Dover customers.

The position requires the ability to research business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.

This role offers an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry and gain cross-functional experience in an entrepreneurial, team-oriented environment.

Key Responsibilities

  1. Verify customer accounts, conduct research, resolve issues, and perform collection activities such as email and outbound calls.
  2. Collaborate with the sales team and counterparts to resolve customer disputes.
  3. Monitor and track ServiceNow tickets assigned to the team.
  4. Work closely with cash application analysts to accurately and timely post payments based on customer remittance advice; redirect incorrect payments as needed.
  5. Maintain customer credit exposure (including coordination with Operating Company to manage customer relationships).
  6. Identify overdue accounts, potential collection problems, maintain and release credit holds.
  7. Prepare, update, and present collection reports and aging of receivables.
  8. Facilitate customer information updates with Master Data Management (MDM).
  9. Investigate payment issues leading towards resolution by working with Sales, Customer Service, Operations, and Shipping groups.
  10. Maintain productivity and meet service level agreements in a complex environment.
  11. Assist with other projects or duties as assigned, including continuous improvement efforts.


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