Reputation Management Specialist

3 days ago


Calamba, Calabarzon, Philippines beBeeReputation Full time ₱70,000 - ₱80,000

We are seeking a skilled and detail-oriented individual to fill the role of Reputation Management Specialist. This position is ideal for someone with a passion for building strong online communities and protecting clients' reputations.

Main Responsibilities
  • Monitor key review platforms for new activity, ensuring timely responses to customer feedback
  • Draft and post professional responses to customer reviews, maintaining a positive tone while addressing concerns
  • Implement outreach campaigns to encourage positive reviews, leveraging AI tools for efficiency and effectiveness
  • Track review performance metrics and generate reports, providing actionable insights for improvement
  • Leverage AI tools for sentiment analysis and customer follow-ups, streamlining processes and enhancing client satisfaction
  • Support automation initiatives for scalable reputation management processes, reducing manual effort and increasing productivity
Requirements
  • Background in community management or customer success roles, with experience in managing online communities and resolving customer issues
  • Proficiency in AI tools and automation connectors, with ability to leverage technology for efficient solutions
  • Basic Google Sheets/Excel skills for tracking and reporting, with attention to detail and analytical mindset
  • Strong written communication with empathy and professionalism, able to craft compelling responses and narratives

The ideal candidate will have a strong understanding of online community dynamics, AI-powered tools, and reputation management strategies. If you are passionate about building strong online relationships and protecting clients' reputations, we encourage you to apply for this exciting opportunity.



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