Service Delivery Operations Manager

1 week ago


Manila, National Capital Region, Philippines Empower Business Process Services Inc. Full time
About the Role

We are seeking an exceptional Service Delivery Operations Manager to join our team.

In this critical role, you will be responsible for leading a high-performing team of visa petition associates, ensuring productivity and quality standards are met.

You will develop and implement workflows, policies, and procedures to optimize service delivery, monitor Key Performance Indicators (KPIs) to ensure operational efficiency and client satisfaction, and collaborate with internal and external stakeholders to address client needs, resolve issues, and improve processes.

This is a fantastic opportunity to work with a remote sales and marketing team that generates over 100 new paid clients per month, providing expert assistance in preparing immigration petitions.



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