Senior Technical Expert

10 hours ago


Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $120,000 - $155,000
Job Overview

As a Senior Technical Support Engineer, you will play a critical role in resolving complex technical issues and providing expert guidance to customers.

This position involves serving as the escalation point for high-priority or highly complex issues, collaborating with cross-functional teams on customer support, and contributing to internal knowledge documentation.

Key Responsibilities:
  • Lead diagnostic efforts to resolve technical issues through thorough analysis and troubleshooting.
  • Act as a trusted advisor to customers by providing technical guidance, root cause analyses (RCA), and proactive optimization recommendations.
  • Develop and maintain comprehensive documentation of technical solutions, including root-cause analyses, troubleshooting steps, and team processes.
Requirements:
  • Minimum 5 years' experience in a technical customer-facing role, or equivalent in education and training.
  • At least 4 years' experience in a service or customer-facing role.
  • Exceptional verbal and written communication skills; ability to explain complex technical concepts clearly to both technical and non-technical users.
Benefits:
  • Competitive compensation package
  • Opportunities for continuous learning and professional growth
  • A collaborative and innovative work environment

Our organization values diversity, equity, and inclusion, and strives to create a workplace where everyone feels welcome, valued, and empowered to contribute their best work.



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