Transportation Coordinator

1 day ago

San Juan, National Capital Region, Philippines beBeeDispatch Full time ₱7,200 - ₱7,800
Medical Dispatcher Role

We are seeking a detail-oriented, customer-focused professional to assist in coordinated non-emergency medical transportation services.

Key Responsibilities:
  • Call Taking & Customer Service:
    • Answer incoming calls professionally and courteously using designated communication platforms
    • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
    • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
    • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
    • Verify client eligibility for services and ensure accurate data entry into software.
    • Provide clients with trip confirmations, estimated pick-up times, and driver details.
    • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
    • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
    • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the support or safety coordinator.
    • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and guidelines to the admin team.
  • Live Driver Monitoring & Compliance:
    • Track vehicle movement, ensuring adherence to schedules and trip assignments.
    • Identify potential delays, traffic issues, or safety concerns and promptly notify drivers and clients.
    • Report driver's compliance issues with company policies, traffic laws, and healthcare transportation regulations.
    • Conduct driver check-ins and ensure accurate reporting of trip statuses.
    • Redirect drivers who need assistance documenting incidents, accidents, or service-related issues for management review.
  • Data Entry & Documentation:
    • Maintain accurate and up-to-date trip records, client information, and driver logs.
    • Input trip details into software and update any modifications in real-time (assigned and reassigned trip details).
    • Ensure that daily trip completion, cancellations, and service performance are recorded.
    • Ensure proper documentation of all calls, complaints, and service resolutions.
  • HIPAA Compliance & Confidentiality:
    • Handle sensitive patient information in compliance with HIPAA regulations and confidentiality policies.
    • Ensure that all client details, medical appointment information, and personal health records remain secure.
    • Only share necessary trip details with drivers while protecting patient privacy.
    • Adhere to HIPAA guidelines when communicating with healthcare providers and clients regarding trip details.
    • Report any breaches of confidentiality or suspicious activity related to client information.

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