IT Systems Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeItSpecialist Full time ₱5,325,800 - ₱8,435,300
Job Overview

We're looking for an IT professional to fill a technical support role that focuses on networking, cross-platform support, and SaaS administration.


Key Responsibilities:
  • Deliver advanced technical support via multiple channels to end-users.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment and security protocols.
  • Administer user accounts and access in multiple platforms.
  • Manage SaaS applications, including provisioning, configuration, and troubleshooting.
  • Oversee device compliance, app deployment, and policy management.
  • Support macOS environments and integrate with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents and solutions in IT ticketing systems.
  • Monitor system performance and escalate critical issues when needed.

Requirements:
  • A minimum of 3+ years' experience in an IT Helpdesk or technical support role.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS and familiarity with Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations.

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