Customer Support Specialist

3 weeks ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

Key Responsibilities:

  • Assist the Account Coordinator in addressing terminal-related concerns from accounts in a timely and efficient manner.
  • Prepare all necessary documents for billing and ensure that window times for issue resolutions are aligned with agreed service levels.
  • Monitor key support groups to ensure adherence to escalation procedures and provide complete and timely reports to accounts.
  • Support the preparation of presentations for key accounts and assist in the establishment of filing and documentation systems.
  • Coordinate with the Operations Department for supply pickup and delivery and provide reports to the Sales Manager based on set deliverables.

Requirements:

  • Bachelor's Degree in Information Technology, Business Administration, or a related field.
  • At least 1 year of experience in executive and/or administrative functions.
  • Computer literacy and knowledge of Basic Windows Applications.
  • Keen attention to detail, flexibility, and results-oriented attitude.
  • Excellent written and verbal communication skills.


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