Customer Support Specialist

4 days ago


Pasig, National Capital Region, Philippines Work Services Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Work Services. As a key member of our operations, you will be responsible for delivering exceptional support to our clients by resolving their inquiries and requests in a timely and professional manner.

About the Role

The ideal candidate will possess excellent communication skills, both written and verbal, with a strong ability to empathize with customers and provide solutions to their concerns. You will also have a keen eye for detail, ensuring that all customer interactions are accurate and efficient.

This is an excellent opportunity to work with a dynamic team and develop your skills in customer service, problem-solving, and time management. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Answer incoming calls from customers and respond to their inquiries and requests in a prompt and professional manner.
  • Sort out customers' issues or complaints and ensure they are resolved in a timely and satisfactory manner.
  • Develop and maintain accurate records of customer interactions, including emails, calls, and chats.
  • Maximize the use of various tools and applications to manage customer relationships and provide exceptional support.
  • Demonstrate a high level of professionalism and courtesy in all customer interactions, providing a positive experience for every customer.
Requirements
  • At least an SHS/HS graduate or equivalent with a diploma.
  • Good to excellent English communication skills.
  • Excellent customer service, problem-solving, and multitasking skills.
  • Computer literate and proficient in using various software applications.
Benefits
  • A competitive salary of up to Php 24,000 per month.
  • Plus allowances and benefits package.
  • Monthly performance incentives and bonuses.
  • Leave credits and insurance coverage.
  • HMO and career development opportunities.

We offer a supportive and collaborative work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and want to take your career to the next level, please apply now.



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