University Liaison Specialist

We are seeking a highly skilled and detail-oriented College Ambassador to support the launch of our platform, dedicated to helping students with dietary restrictions navigate college life.

This role involves identifying and connecting with campus dining professionals across U.S. colleges and universities to gather critical information about gluten-free accommodations.

The ideal candidate will possess excellent communication skills, be persistent in outreach efforts, and have a strong understanding of higher education institutions.

Responsibilities:

• Research & Contact Identification
  • Research and identify appropriate contacts at target universities, including: Campus dietitians and nutritionists, Dining services directors and managers, Student wellness coordinators, Disability services staff
• Verify contact information and update our database
• Prioritize outreach based on university rankings and strategic importance

Outreach & Communication

• Conduct professional phone calls to universities & specific departments
• Send personalized email outreach using provided templates
• Follow up consistently on initial outreach attempts
• Handle objections and redirect conversations to appropriate contacts
• Maintain professional, warm communication that represents our mission

Interview Coordination

• Encourage 15-20 minute video interviews with confirmed contacts (Automated)
• Coordinate across time zones and university schedules (Automated)
• Send interview confirmations and reminders (Automated)
• Provide interview questions in advance to participants
• Reschedule interviews as needed and maintain calendar accuracy

Database Management

• Maintain a detailed outreach tracker with all contact attempts in our CRM
• Update contact information, interview status, and detailed notes
• Track outreach metrics and conversion rates (Automated)
• Generate weekly progress reports from a template
• Ensure data accuracy and completeness

Target Goals

• Phase 1: Secure interviews with the top 100 U.S. colleges and universities
• Phase 2: Expand outreach to the next 250 institutions (Public and private)
• Phase 3: Reach 1000 universities by year-end
• Initial Daily Target Metrics: 30 university contact attempts (4 per hour, 15 minutes per school, including research, call, and follow-up); Establish actual metrics in the first month
• Weekly Target: ~150 initial contact attempts with 10% interview confirmation rate (~15 confirmed interviews per week)

Required Skills

• Excellent verbal and written English communication
• Professional phone presence and confidence in cold calling
• Ability to quickly build rapport with university staff
• Strong email writing skills with attention to detail

Technical Proficiency

• Experience with CRM systems and Google Sheets
• Comfortable with video conferencing platforms (Zoom, Meet, etc.)
• Basic internet research skills
• Email management and calendar coordination

Personal Qualities

• High persistence and resilience in outreach efforts
• Strong organizational skills and attention to detail
• Empathy for families dealing with dietary restrictions
• Self-motivated with the ability to work independently
• Professional demeanor when representing our mission

Benefits

• Full-time, Monday-Friday position (Flexible hours to accommodate university time zones)
• Remote work arrangement
• Competitive hourly rate based on experience
• Performance incentives: Bonus structure based on interview confirmation rates

Growth Opportunities

• Potential expansion into interview conducting and content creation
• Opportunity to shape the outreach strategy as our platform grows
• Training and development in digital marketing and community outreach
• Potential for increased responsibilities as our organization scales

Application Requirements

• Resume highlighting relevant communication and outreach experience
• Brief cover letter explaining your interest in supporting students with dietary restrictions
• Example of professional email communication (Can be anonymized)

Home Office Requirements

• Stable internet connection with at least 50 Mbps postpaid (Must provide a screenshot of a speed test)
• Computer (At least 16GB RAM and Intel i5 core processor equivalent or up)
• Noise-Cancelling Headset
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
• Power Outage Backup
• Dual Monitor