IT Support Specialist

1 month ago


Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

KMC Solutions Inc is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users and ensuring all IT related issues or requests are facilitated.

Main Responsibilities:
  • Investigate and diagnose IT issues
  • Resolve incidents and service requests according to help desk procedures and allocated timelines
  • Elevate unresolved incidents and service requests within agreed timescales
  • Log incident and service request details according to help desk procedures
  • Communicate with clients regarding incident progress
  • Ensure tickets are updated until issues are resolved
  • Conduct hardware and software maintenance and support
  • Perform IMAC (Install, Move, Add, and Change) tasks
  • Provide local network support and assist the centralized Network team
  • Familiarity with office automation products and computer peripherals, including biometric devices, CCTV systems, printers, and scanners
  • Assist the Asset Management Team in inventorying IT assets
  • Deploy and move IT assets
  • Perform additional tasks assigned by the immediate supervisor

The ideal candidate will have a working knowledge of IT infrastructure and a strong ability to troubleshoot technical issues. They should be able to communicate effectively with clients and provide excellent customer service. We offer a competitive salary of $60,000 per year, along with opportunities for professional growth and development.



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