technical service manager

1 week ago

Makati City, National Capital Region, Philippines Bismac Full time $104,000 - $130,878 per year

DUTIES AND RESPONSIBILITIES:

  • Coordinates activities of Technical Service Department to ensure prompt and efficient technical services for the Company and its customers.
  • Coordinates with both local and foreign suppliers when needed.
  • Creates training programs for the engineers to ensure that the engineers are equipped with the knowledge to do pre-sales, installation, trouble shooting and repair of all products.
  • Monitors and approves requests for cannibalization of machines.
  • Develops managerial effectiveness strategies and KPIs for the department in consultation with the HR/Personnel Department.

QUALIFICATIONS:

  • Bachelor's degree in computer science, computer engineering, information technology or equivalent.
  • With at least 5 years' experience in same industry and in the same capacity.
  • Effective interpersonal skills, with the ability to present recommendations, ideas and to summarize issues.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to build, coach and motivate a high performance technical service team, while holding the team accountable for results.
  • Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
  • Strong written and oral communication skills.

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