Chief Operations Officer
2 days ago
As a Team Leader, you will be responsible for managing your team's day-to-day activities. You will serve as a point of escalation for issues outside the authority of an individual team member and work closely with the Client Experience Manager and People Manager to identify growth and development opportunities for team members.
">- Manage the team's daily activities and ensure that they are meeting their goals.
- Work closely with the Client Experience Manager and People Manager to identify growth and development opportunities for team members.
Key Responsibilities:
">- Team Management
- Growth and Development Opportunities
What We Are Looking For:
">- A passionate and dedicated leader who is committed to helping our organization grow and achieve its purpose.
- An individual who is able to multitask and prioritize while maintaining a positive client service image under difficult conditions.
Requirements:
">- Bachelor's/College degree in a relevant discipline.
- Three years of supervisory experience in a related field.
- Experience supporting SaaS products or troubleshooting experience (non-voice, chats, emails, and SMS).
- Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
- Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
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