Customer Experience Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $40,000 - $60,000
Customer Service Representative

We are seeking a Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers via phone and provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately documentcustomer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfactiongoals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Key Responsibilities
  • Excellent communication skills
  • Ability to multitask and handle multiple customer calls simultaneously
  • Proven problem-solving skills
  • Strong organizational skills
  • Ability to adapt to changing priorities and deadlines

What We Look For in a Candidate
  • High School Diploma or equivalent
  • Starters or adapters welcome
  • Good computer skills
  • Willingness to learn and adapt quickly

Benefits
  • Paid training
  • HMO and group life insurance
  • Paid time off
  • Referral program
  • Career advancement

About This Role

This is an exciting opportunity to join our dynamic team and make a meaningful impact on our customers' lives. As a Customer Service Representative, you will have the chance to develop your skills and grow with our company.

Requirements:

  • Basic computer skills
  • Good communication skills
  • Ability to work in a fast-paced environment

What's it in for YOU?

  • Developed professional skills
  • Opportunity to grow with our company
  • Competitive compensation and benefits package

Apply Today

Don't miss out on this incredible opportunity to join our team and make a difference in the lives of our customers. Apply today and take the first step towards a rewarding career.

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