
Operations Support Specialist
1 day ago
Support the Day-to-Day Operations of a Digital Marketing Agency
This is a highly operational role suited to someone with strong attention to detail, excellent organisational skills, and the ability to work proactively in a fast-paced environment.
The Admin and Operations Coordinator will support the day-to-day operations by preparing weekly client reports, compiling weekly employee time tracking and capacity reports, supporting monthly reporting for clients and leadership, conducting daily timesheet compliance checks across the team, and performing system audits for accuracy.
Key Responsibilities:
- Prepare weekly client reports and compile weekly employee time tracking and capacity reports.
- Support monthly reporting for clients and leadership, conduct daily timesheet compliance checks across the team, and perform system audits for accuracy.
- Assist with client and employee onboarding processes, track and update team leave and availability, maintain organised internal files, folders, and creative assets, and update and manage team templates across platforms.
Required Skills and Qualities
Key Requirements:
- Strong proficiency in Google Sheets (formulas, formatting, tracking), high attention to detail and accuracy, and strong organisation and time management skills.
- Proactive mindset and problem-solving attitude, familiarity with Wrike or other project management tools, and experience in a marketing or creative agency environment.
- Detail-oriented and structured in your work, able to stay on top of recurring tasks with consistency, proactive in identifying inefficiencies or missing data, and strong communicator and team collaborator.
Ideal Candidate Profile:
- Highly organised and efficient individual with strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues and clients.
- Ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
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