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Desktop Engineer

2 weeks ago

Paranaque City, Calabarzon, Philippines Gilas Gaming Philippines Inc. Full time

We are committed to providing exceptional service to our employees, and we need a talented Desktop Engineer to help us achieve this goal.

About the Job:
  • The successful candidate will provide first-level technical support for hardware, software, and network issues.
  • They will set up and configure desktops, laptops, printers, and other peripherals.
  • Our ideal candidate will assist employees with email setup, password resets, and account access.
  • Troubleshooting basic network connectivity issues (Wi-Fi, VPN, etc.) will be an essential part of this role.
  • The Desktop Engineer will ensure that all systems have the latest updates and security patches.
  • They will log and track IT support tickets, escalating complex issues to senior IT staff when necessary.
Requirements:
  • Ability to troubleshoot and resolve technical issues in a timely manner.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to work independently.
  • Basic knowledge of computer hardware and software.
  • Experience with IT support ticketing systems.