Customer Service Operations Specialist

4 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱3,000,000
Job Description">

Support Role

Deliver timely and empathetic support to residents, partners and internal stakeholders while contributing to platform configuration and operational support.

Responsibilities:

  • Email & Ticket Support: Respond to inquiries within 4 business hours and resolve most issues within 1–2 days using a solutions-oriented tone.
  • Bug Handling: Identify, document, track and close platform issues in accordance with set SLAs.
  • Moderation: Maintain community safety and adhere to guidelines with real-time to 2-hour response windows.
  • Smoke Testing (pre/post release): Conduct checks before each release or configuration push.
  • Troubleshooting/Impersonation: Reproduce issues, assist users and close cases within agreed SLAs.
  • Trackers: Log daily work and changes related to issues, fixes and trends.

Platform Configuration

  • Community Setup: Configure new communities for onboarding within 2 business days.
  • Content & Settings: Update content, conduct light research and provide planning support with 24–48 hour turnarounds.
  • Data Import: Upload/migrate resident/property/community data with 48–72 hour turnarounds.
  • Configuration Trackers: Document work and changes as they occur.

Business Support

  • MBR Support: Prepare inputs for Monthly Business Review decks by the 1st of each month.
  • Presentation: Provide relevant data and insights at least 48 hours prior to presentation timelines.
  • Time & Capacity: Update weekly time tracking to support capacity planning.
  • Cross-functional Help: Assist adjacent support/config tasks as needed within 1 business day.

Key Performance Indicators (SLAs)

  • Email Acknowledgment: ≤ 4 business hours; typical resolution 1–2 days
  • Moderation Responses: Real-time to 2 hours
  • Bug Reporting: Within 24 hours; track to closure
  • Community Setup: ≤ 2 business days
  • Content/Settings Updates: 24–48 hours
  • Data Imports: 48–72 hours
  • MBR Draft Inputs: By the 1st of each month
  • Trackers: Updated daily/weekly as specified
Requirements
  • 1–3+ years in customer support, operations or success roles (tech/SaaS or community/property platforms a plus)
  • Excellent written communication skills; calm and empathetic problem-solving with clear documentation
  • Comfort with ticketing tools and issue trackers (e.g., helpdesk/Jira-style), and Google Workspace/Excel
  • Basic QA/UAT mindset; able to follow checklists and SLAs precisely
  • Bonus: Experience with community moderation, data imports/CSV hygiene or light configuration work
  • Remote, PH-based, collaborative and process-driven environment
  • Team-shared workload with defined SLAs; regular working hours

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • IT Service Operations Specialist

    1 week ago

    Pasig, National Capital Region, Philippines beBeeOperations Full time ₱2,899 - ₱5,995

    Job Description:We are seeking a skilled IT Service Operations Specialist to join our team. The successful candidate will be responsible for managing day-to-day IT service operations, ensuring reliable, secure, and compliant IT services.Main Responsibilities:Maintain and improve IT service operations processes, ensuring alignment with business objectives and...

  • Customer Service Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job Title:Customer Experience SpecialistJob Description:We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.Required Skills and Qualifications:Excellent written and spoken English communication skillsAbility to work with minimal...

  • Service Coordinator

    2 weeks ago

    Pasig, National Capital Region, Philippines carlcare service center Full time $40,000 - $60,000 per year

    Company DescriptionCarlcare Service, a part of the TRANSSION Group, provides professional repair and maintenance services for a wide range of devices including mobile phones, computers, tablets, Smart TVs, fans, and lighting devices. With a pan-India network of authorized service centers, a technology-driven CRM system, and 24/7 online support, we ensure our...

  • Customer Service Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines TOTAL NUTRITION CORPORATION Full time $40,000 - $60,000 per year

    E-Commerce Customer Service SpecialistAre you passionate about creating meaningful connections and helping customers have the best online shopping experience? Looking to be part of a dynamic and supportive team where growth and collaboration are part of the culture?We're on the lookout for an E-Commerce Customer Service Specialist who's excited to deliver...

  • Service Coordinator

    2 weeks ago

    Pasig, National Capital Region, Philippines carlcare service center Full time

    Administrative Officer | Fleet ManagementCompany DescriptionCarlcare Service, a part of the TRANSSION Group, provides professional repair and maintenance services for a wide range of devices including mobile phones, computers, tablets, smart TVs, fans, and lighting devices. With a pan-India network of authorized service centers, a technology-driven CRM...

  • Customer Service Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines beBeeLeader Full time ₱600,000 - ₱800,000

    Job Overview">We are seeking a highly skilled Customer Service Team Lead to oversee the daily operations of our customer service team, ensuring exceptional service quality and delivering results aligned with client expectations.The ideal candidate will possess strong leadership skills, excellent communication abilities, and the capacity to motivate team...

  • Financial Services Specialist

    10 hours ago

    Pasig, National Capital Region, Philippines Optimum Solutions Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    We Are Hiring: Specialist, Financial ServicesAn exciting opportunity is open for aSpecialist, Financial Servicesbased inManila, Philippines. This role will play a key part in supporting theoperations and customer supportof a newCash Loan productscheduled for launch inQ4 2025.About the RoleThe Specialist, Financial Services will:Operations Management :...

  • Customer Service Excellence Specialist

    4 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time $600 - $7,200

    **Job Description:**We are seeking an exceptional individual to join our Customer Support team as a Custumer Service Excellence Specialist. This exciting opportunity will allow you to play a vital role in delivering outstanding customer experiences.**Key Responsibilities:**Track and analyze customer concerns to identify trends and opportunities for...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱2,400,000 - ₱4,200,000

    Job OpportunityWe are seeking a highly skilled and dedicated Technical Support Specialist to join our team. This role demands exceptional communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced dynamic environment.As a Technical Support Specialist, you will provide top-notch service and technical assistance to customers,...