Strategic Business Partner

2 days ago

Manila, National Capital Region, Philippines beBeeBusinessPartner Full time ₱720,000 - ₱960,000
Job Overview

As a strategic business partner, you will be responsible for driving customer success and ensuring our clients receive maximum value from our services. You will play a key role in navigating the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals.

Key Responsibilities:
  • Develop and maintain strong relationships with clients and assistants to ensure client satisfaction and success.
  • Review customer accounts, performance metrics, and goals to identify growth opportunities and address customer issues promptly and effectively.
  • Facilitate the onboarding process for new customers, providing comprehensive support and ensuring smooth transitions.
  • Act as the voice of the customer internally, advocating for their needs and working proactively to ensure customer retention and minimize churn.
Measuring Success:
  • Client Retention Rate: maintaining and improving client continuity and satisfaction.
  • Net Revenue Retention (NRR): growing revenue from existing accounts through upsells and expansions.
  • Customer Satisfaction Scores (CSAT/NPS): achieving and maintaining positive client feedback.
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm, with solid business acumen and understanding of the B2B sales cycle.
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
  • Experience engaging with top-tier clients (C+-level) with executive-level communication.
  • Proficiency in CRM software to manage customer relationships and drive progress.
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences.
Benefits:
  • Fully remote work with flexible hours.
  • Competitive salary and benefits package.
Why This Role:
  • Opportunity to work directly with founders and key decision-makers.
  • Chance to grow professionally and develop your skills in a dynamic environment.
What We Offer:
  • Professional development opportunities.
  • Collaborative and supportive team environment.
Application Instructions:

Please submit your application with a cover letter and resume. We look forward to hearing from you

Company Details:
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Software Development.

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