Telecommunications Operations Manager
7 days ago
Job Description:
This role is for a highly experienced Telecommunications Operations Manager to lead our Tower Operations team. The ideal candidate will have a strong background in telecommunications operations, maintenance, and management.
About the Role:
- Directly responsible for vendor management by ensuring O&M partners comply with contractual obligations, strictly enforcing SLA/KPI adherence for power availability and maintenance execution.
- Monitor and enforce preventive and corrective maintenance schedules, ensuring minimal downtime and optimized site reliability.
- Work closely with the Tower Operations Center (TOC) to ensure real-time monitoring, proactive incident management, and strict Mean Time to Repair (MTTR) compliance.
- Conduct regular vendor performance audits and SLA reviews, ensuring penalties and incentives are applied based on compliance.
- Identify and escalate recurring failures or underperformance, conducting root cause analysis (RCA) and ensuring corrective actions are implemented.
- Ensure fuel management, refueling schedules, and energy efficiency initiatives to optimize operational costs, in collaboration with the Power/Energy team.
- Lead data-driven performance monitoring, ensuring key operational metrics are tracked, analyzed, and used for continuous improvement.
- Collaborate with the Regional Customer Operations Manager (RCOM) to align vendor performance with customer expectations and operational needs.
- Act as the primary liaison with internal teams, including finance, procurement, legal, and engineering, to align contract enforcement, dispute resolution, and vendor strategies.
- Engage with the national security team to mitigate risks related to theft, vandalism, and unauthorized access impacting power availability.
- Identify and implement process automation, cost reduction measures, and operational efficiencies to enhance maintenance execution and service delivery.
- Ensure strict adherence to regulatory compliance, health & safety standards, and the company's operational policies.
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