Outbound Call Center Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Customer Service Representative Opportunity

Are you passionate about delivering exceptional customer experiences? Do you have a strong command of the English language and excellent problem-solving skills?

We are seeking highly motivated and dedicated individuals to join our team as Remote Customer Service Representatives. In this role, you will handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving.

Key Responsibilities:

  • Handle incoming inquiries and proactively reach out to existing customers.
  • Resolve customer issues in a timely and professional manner.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • Competitive starting compensation based on experience
  • HMO coverage plus a dependent
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Regular company retreats and off-site events

Other Information:

  • This job operates in a professional office environment.
  • Reasonable accommodation may be provided when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
  • Equal opportunity employer committed to diversity and equality.

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