
Medical Product Support Specialist
14 hours ago
Job Overview:
We are seeking a dedicated and knowledgeable Medical Contact Center Advisor to provide exceptional support to customers inquiring about medication side effects.
As a trusted advisor, you will utilize your medical knowledge to ask insightful questions, assess concerns, and offer clear guidance through consultative patient-first conversations.
This role requires a strong understanding of pharmaceutical products, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities include responding to medical information queries, product quality complaints, and general inquiries via various channels, as well as recording and reporting Adverse Drug Reactions within required timelines.
Additional tasks may involve tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
Requirements:
- Non-degree + 3–4 years relevant experience in pharmaceutical, biotechnology, or related industries.
- Associate degree + 2–3 years relevant experience (or 1 year safety experience).
- BS/BA or higher in Pharmacy, Life Science, Medical Science, or related field.
Preferred Qualifications:
- Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry.
Work Environment:
- Office environment or remote work.
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