Service Desk Engineer | Trends Group Inc.
4 days ago
We are seeking a skilled Service Desk Engineer to join our team at Trends Group Inc. in Albay. The successful candidate will provide remote and onsite technical support for a wide range of IT systems, address various technical concerns of our clients, and possess excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
About the Role:
This is an entry-level position that requires a Bachelor's degree in information technology, ECE, Computer Science, or a related field. The ideal candidate should have strong problem-solving skills, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities:
- Provide remote and onsite technical support for clients
- Troubleshoot hardware, software, and connectivity issues
- Escalate complex issues to Level 2 or Level 3 support as necessary
- Maintain accurate and up-to-date records of support requests and resolutions
- Contribute to creating and updating knowledge base articles and user guides
Requirements:
- Bachelor's degree in information technology, ECE, Computer Science, or a related field
- Preferably 1-2 years of experience in an onsite technical support role
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Valid driver's license with motorcycle eligibility
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