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Customer Experience Champion

2 weeks ago

Quezon City, National Capital Region, Philippines GlobexPeople Full time
Join Our Team

GlobexPeople is a leading provider of technology services, and we are looking for a highly skilled Customer Experience Champion to join our team as an IT Service Desk Analyst.

Job Summary:

The successful candidate will provide first-line technical support to customers via phone, email, chat, and web, requiring strong customer service and technical skills.

Key Responsibilities:

  • Providing technical support and resolving issues
  • Maintaining knowledge base updates
  • Collaborating with the team to improve customer satisfaction

Requirements:

  • Relevant experience in IT service desk or related field
  • Strong customer service and communication skills
  • Ability to work in a team environment
  • Flexibility to work shifts, including weekends and holidays

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you are a motivated and experienced professional, please consider applying for this exciting opportunity.