Customer Service Champion
4 days ago
About the Role:
We are seeking a highly skilled Customer Service Champion to join our team at Helloconnect. As a key support figure for our customer care team, you will bridge the gap between agents and leadership.
Key Responsibilities:
Provide real-time support to customers, guiding them through interactions and ensuring exceptional service.
Support team members in delivering high-quality service, leveraging your expertise and knowledge of company policies and processes.
Investigate and resolve customer complaints effectively, maintaining high standards of service.
Collaborate with the team to meet business and team objectives, working efficiently across all channels.
Maintain a clean and tidy work environment, adhering to company standards.
Required Skills and Qualifications:
Demonstrated expertise in customer service with a proven ability to deliver high-quality interactions.
Mentoring and coaching skills, with the ability to guide team members toward improved performance.
Clear and confident communication, leading by example with a positive attitude.
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Customer Experience Champion
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Customer Experience Champion
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