Help Desk Operations Coordinator
6 days ago
The Help Desk Operations Coordinator is responsible for coordinating the day-to-day activities of the help desk team at Strategic Networks Inc. This role requires excellent communication and organizational skills to manage multiple tasks and prioritize requests effectively.
Main Responsibilities- Manage the help desk schedule and allocate tasks to team members.
- Respond to customer inquiries and resolve issues through first-call resolution or escalate as needed.
- Monitor and analyze help desk metrics to identify trends and areas for improvement.
- Collaborate with the service desk team to ensure seamless communication and efficient issue resolution.
- Develop and maintain documentation of help desk procedures and policies.
- Minimum 2 years of experience in help desk operations or a related field.
- Strong understanding of IT systems and technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Degree in Business Administration, Information Technology, or a related field.
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Help Desk Operations Manager
6 days ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeWe are looking for a seasoned IT professional to fill the role of IT Infrastructure Engineer at Eteam Workforce Private Corporation. As a Help Desk Operations Manager, you will oversee the day-to-day operations of our help desk, ensuring seamless support to users.Key Responsibilities:Manage the help desk team, providing guidance and oversight.Develop and...
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Help Desk Operations Associate
2 weeks ago
Taguig, National Capital Region, Philippines ADEC Innovations Full timeAbout the RoleADEC Innovations is looking for a detail-oriented Help Desk Operations Associate to join our team. This role involves providing exceptional customer service and technical support to internal stakeholders.
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Help Desk Technical Lead
1 week ago
Taguig, National Capital Region, Philippines HCLTech Full timeAbout the RoleWe are seeking an experienced Help Desk Technical Lead to join our team at HCLTech. As a key member of our IT service delivery team, you will be responsible for providing technical expertise and support to our help desk analysts.Key ResponsibilitiesProvide technical guidance and support to help desk analysts to ensure they have the necessary...
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IT Help Desk Professional
14 hours ago
Taguig, National Capital Region, Philippines beBee Careers Full timeJob DescriptionWe're seeking an IT Help Desk Professional to join our team. As an IT Help Desk Professional, you'll be responsible for providing timely and effective technical support to clients. Your duties will include troubleshooting, resolving technical issues, and collaborating with internal teams to ensure seamless operations.Key...
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Help Desk Technician
3 days ago
Taguig, National Capital Region, Philippines beBee Careers Full timeWhat We're Looking ForWe need a Help Desk Technician who can troubleshoot basic software, hardware, and network issues, assist users with SAP-related concerns, and maintain daily IT operations. The successful candidate will have a strong background in hardware & software troubleshooting, software installation, upgrades, and configuration, networking...
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Help Desk Professional
14 hours ago
Taguig, National Capital Region, Philippines beBee Careers Full timeAbout This RoleThis is an exciting opportunity to join our team as a Help Desk Professional. As a Help Desk Professional, you will provide technical support to end-users from supported locations.You will triage, troubleshoot and resolve IT-related issues.You will escalate complex issues to senior team members when necessary.You will monitor the progress of...
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Help Desk Engineer
1 day ago
Taguig, National Capital Region, Philippines beBee Careers Full timeJob SummaryWe are seeking a motivated and experienced IT professional to join our team as a Help Desk Engineer. The successful candidate will play a vital role in delivering exceptional customer service and support.The ideal candidate will have strong problem-solving and analytical skills, excellent communication and customer service skills, and a working...
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Help Desk Technician
3 days ago
Taguig, National Capital Region, Philippines beBee Careers Full time**About Us**Nityo Infotech is a global leader in IT services, dedicated to delivering innovative solutions that meet the evolving needs of our customers. We are committed to excellence and strive to create a positive impact on our community.**Job Title:** Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team. As a Help Desk...
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Technical Help Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full timeWe're seeking a skilled Technical Help Desk Analyst to join our team at IT BY DESIGN in Taguig City. This is a full-time, on-site position that requires exceptional technical skills and excellent customer service abilities.The ideal candidate will have 2-3 years of experience in IT support, service desk, or help desk roles, as well as active directory and...
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Help Desk Specialist Opportunity
2 days ago
Taguig, National Capital Region, Philippines beBee Careers Full timeThis is an exciting opportunity for a Help Desk Specialist to join our team and provide exceptional technical support to customers. As a Help Desk Specialist, you will be the first point of contact for customers and will be responsible for resolving their technical issues efficiently.About the Role:Provide technical support to customers through various...
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Help Desk Professional
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeHelp Desk Role SummaryNityo Infotech Services Philippines is seeking a Help Desk Professional to provide technical assistance to our clients. As a key member of our IT service desk, you will be responsible for troubleshooting and resolving technical issues in a timely manner.Key Responsibilities:Respond to incoming requests and resolve technical...
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Help Desk Associate
2 days ago
Taguig, National Capital Region, Philippines beBee Careers Full timeJob Details:We're seeking a dedicated Help Desk Associate to join our team. As a Help Desk Associate, you will play a critical role in providing top-notch customer service and technical support to our clients.Main Responsibilities:Respond to customer inquiries via phone, email, or chat.Troubleshoot technical issues and provide solutions to...
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RevOps Help Desk Manager
2 weeks ago
Taguig, National Capital Region, Philippines SafetyCulture Full timeThe RevOps Help Desk Manager will be responsible for managing the global RevOps help desk, handling daily Slack channel queries, resolving user issues, and escalating more complex requests appropriately. This role involves working under the guidance of our Salesforce Platform Lead, collaborating with cross-functional teams, and staying up-to-date with...
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Help Desk Specialist
5 days ago
Taguig, National Capital Region, Philippines Staffing co. Full timeStaffing Co. is seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for assisting customers with inquiries and resolving issues efficiently.Job ResponsibilitiesRespond to customer calls and provide accurate information about products and services.Resolve customer complaints and issues in a timely manner.We...
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Help Desk Representative
2 weeks ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full timeNezda Technologies, Inc. is looking for a highly skilled and enthusiastic Help Desk Representative to join our dynamic team.About the JobAs a Help Desk Representative, you will be responsible for delivering top-notch customer service to our clients through various channels.Key Responsibilities:Answer customer inquiries, resolve issues, and provide product or...
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Help Desk Specialist
14 hours ago
Taguig, National Capital Region, Philippines beBee Careers Full timeJob Overview:\We are seeking a Help Desk Specialist who can provide top-notch customer support. The ideal candidate will have experience in handling customer complaints, resolving issues efficiently, and maintaining accurate records.The successful candidate will be responsible for guiding customers through troubleshooting, answering product and service...
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Help Desk Manager
3 days ago
Taguig, National Capital Region, Philippines beBee Careers Full timeJob OverviewThe Help Desk Manager plays a crucial role in ensuring the seamless delivery of technical services to customers. This position requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.
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IT Help Desk Professional
2 weeks ago
Taguig, National Capital Region, Philippines Indotronix UK Full timeWe are seeking an IT Help Desk Professional to join our team at Indotronix UK. As a member of our help desk team, you will play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to provide timely and effective assistance to customers who experience technical difficulties with our...
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Help Desk Technician
17 hours ago
Taguig, National Capital Region, Philippines beBee Careers Full time**Job Description:**We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and professional manner.**Key Responsibilities:**Respond to client inquiries in a timely and professional mannerProvide...
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Help Desk Technician
1 day ago
Taguig, National Capital Region, Philippines beBee Careers Full timeSupport RoleWe are seeking a highly skilled Help Desk Technician to join our team and provide technical assistance during periods of low activity.As a Help Desk Technician, you will be responsible for resolving customer tickets efficiently, handling data and configurations using JSON, and providing technical support to the current team during downtime.Key...