Help Desk Operations Coordinator

6 days ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Description

The Help Desk Operations Coordinator is responsible for coordinating the day-to-day activities of the help desk team at Strategic Networks Inc. This role requires excellent communication and organizational skills to manage multiple tasks and prioritize requests effectively.

Main Responsibilities
  • Manage the help desk schedule and allocate tasks to team members.
  • Respond to customer inquiries and resolve issues through first-call resolution or escalate as needed.
  • Monitor and analyze help desk metrics to identify trends and areas for improvement.
  • Collaborate with the service desk team to ensure seamless communication and efficient issue resolution.
  • Develop and maintain documentation of help desk procedures and policies.
Requirements
  • Minimum 2 years of experience in help desk operations or a related field.
  • Strong understanding of IT systems and technical troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Degree in Business Administration, Information Technology, or a related field.


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