Online Casino Product Manager

5 days ago


Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time
About the Role

The Online Casino Product Manager position at MegaXcess IT Solutions Inc. is a critical role that oversees the daily operations of our Market Analysis Team.

This team is responsible for collecting data, analyzing market trends, and providing accurate information to stakeholders.

  • Key Responsibilities:
  • Audit and monitor sites, games, vendors, and transactions to ensure compliance with company policies and regulatory standards.
  • Mystery shopping: oversee the program, ensuring regular, thorough, and robust mystery shopper transactions are made and reported on.
  • Hands-on approach: personally conduct checks, audits, and mystery shopper actions to maintain a close understanding of workloads and marketplaces.
  • Team Management:
    • Direct and organize team workload, set clear objectives, and track progress.
    • Supervise and lead employees, ensuring tasks are completed efficiently and effectively.
  • Quality Assurance: regularly spot-check results, ensuring high accuracy within timely manner.
  • Performance Monitoring: evaluate employee performance, provide constructive feedback, and implement improvement plans as necessary.
  • Training and Development: onboard new team members, provide coaching, and training to enhance skills and gaming knowledge.
  • Collating and Owning Data.
  • Reporting: provide reports to management or clients about online compliance check activities.
  • Incident Reporting: document and report critical issues, incidents, or irregularities, providing detailed accounts to management and recommending preventive measures.

Requirements

  • Minimum 5 years' experience in the online gaming industry.
  • Direct line management leadership and supervisory experience.
  • Strong understanding and familiarity of various game offerings in the market.
  • Proactive mindset, attention to detail, and high level of accuracy.
  • Average proficiency using Microsoft Office 365 applications.
  • Excellent verbal and written English skills.
  • Ability to extend work hours when needed.


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