Senior Engineer, Casino Systems
5 days ago
POSITION SUMMARY:
The Senior Engineer, Casino Systems will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs, and corporate IT support teams. He/she will perform daily application support, new project implementation, and life cycle management of casino systems.
PRIMARY RESPONSIBILITIES:
- Maintains and provides L2 shared services support for complex enterprise-based casino systems across all MCE properties at various geographical locations.
- Acts as the company's casino systems subject matter expert.
- Proactively reviews the existing knowledge base for enhancement/standardization whenever necessary.
- Performs in-house technical training for L1, L1.5 support, and other IT staff as required.
- Ensures that all tasks assigned to the analysts are performed in a timely and complete manner.
- Identifies potential showstoppers, issues, and escalates to management.
- Gathers data needed to populate system profiles, master files, and dictionaries for maintenance purposes.
- Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems.
- Responds to issues, questions, and requests related to the Gaming Systems.
- Provides assistance to junior staff on project-related tasks such as prioritization and troubleshooting.
- Responsible for routine communication to vendors, users, department heads, and project team members on issues, project status, software enhancements, and fixes.
QUALIFICATIONS:
I. Experience
- 1-2 years of relevant Casino industry experience required.
- Must possess working experience with slot systems.
- Exposure to Casino and Hotel integration required.
- Implementation, business process re-engineering, solution design, customization, integration, and/or support of Casino Application systems.
II. Education
Bachelor's Degree or equivalent relevant qualifications.
III. Skills / Competencies
- Able to monitor and assess the overall operational effectiveness of the project output to ensure that expectations in terms of timeline, quality assurance, and performance are met.
- Good working knowledge of the processes and procedures that will be in use and how these relate to the operation of IT Systems within the Casino.
- Good interpersonal skills.
- Self-motivated and able to work under pressure.
- Good problem-solving and decision-making skills to identify and resolve priority issues.
- Able to communicate with all levels of users.
- Possess good leadership skills and have experience in a 24x7 large operations support environment.
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