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IT Support Supervisor | Enhanced Customer Experience

3 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

Driving Excellence in Healthcare IT

As an IT Support Supervisor with Emapta, you'll have the opportunity to make a real difference in healthcare. Our team is committed to leveraging advanced technology to deliver seamless operations, improved patient outcomes, and exceptional care.

Job Overview:

We're seeking a proactive and self-motivated individual to lead our Service Desk team. As an IT Support Supervisor, you'll be responsible for resolving technical issues, maintaining SLAs, and driving process improvements.

Responsibilities:

  • Resolve technical issues and maintain accurate documentation to ensure efficient incident management.
  • Collaborate with various IT and business teams to drive process improvements and resolve complex problems.
  • Develop and maintain strong relationships with customers, ensuring exceptional service delivery.

About Our Culture:

We're a collaborative and inclusive organization that values innovation, quality, and continuous improvement. Our team is passionate about making a positive impact on healthcare.