Regional Payment Solutions Leader

The Regional Implementation Head - APAC will oversee the execution of client implementation and delivery projects within the payments industry across the MEA and APAC regions.

This leader will help define and drive the global delivery strategy, fostering a culture of excellence, accountability, and continuous improvement.

The role requires strategic leadership, executional rigor, and stakeholder management, with the ability to work cross-functionally across Product, Tech, Legal, Compliance, Regulatory, Finance, Operations, and Customer Success.

• Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
  
• Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
  
• Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
  
• Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets
  
• Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
  
• Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
  
• Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
  
• Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
  
• Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
  
• Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
  
• Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
  
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
  
• Implement structured project governance, status tracking, and escalation models
  
• Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
  
• Champion automation, efficiency, and data visibility across the delivery lifecycle
  
• Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
  
• Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly

The ideal candidate will have 8+ years in an implementation, delivery, or onboarding role in the payments or fintech industry, with at least 2 years in a leadership position overseeing regional operations/managing multi-region or global teams.

They will possess strong project management, problem-solving, and stakeholder communication skills, as well as excellent leadership and team management abilities.

Proficiency in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira) is required, along with proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday).

Exceptional communication and interpersonal skills, with fluency in English, are essential, and other languages are a plus.

• Remote work options: work from anywhere or one of our offices around the globe
  
• Flexible schedules and a performance-driven environment
  
• Opportunities to work in a dynamic and ever-evolving fintech industry
  
• Referral bonus program for internal talents
  
• Access to a Premium Coursera subscription for learning and development
  
• Free language classes in English, Spanish, or Portuguese
  
• A monthly social budget for team bonding activities
  
• dLocal Houses for coworking trips around the world