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Business Operations Manager

1 week ago

Taguig, National Capital Region, Philippines Juniper Networks Full time
Job Overview

We are seeking a results-driven and ethical Business Operations Manager to join our team as a Customer Service Director Site Lead. This is an exciting opportunity to lead and manage a team of administrative staff, guiding them to achieve operational excellence and delivering exceptional customer service.

Responsibilities
  • Manage administrative staff and provide guidance on operating methods to ensure efficiency and effectiveness.
  • Monitor budgets and make recommendations for improvements to senior management.
  • Improve information systems and oversee human resources and payroll policy implementation.
  • Develop and update operating procedures and policies to ensure compliance with company standards.
Requirements
  • Bachelor's degree in business administration or related field.
  • 5-8 years of leadership experience in operations, preferably in a customer service environment.
  • Proven ability to motivate and enable teams to exceed targets and deliver excellent customer experience.
  • Experience in managing complex customer services operational issues to resolution.
  • Fluent in English language, both verbal and written.
  • Strong communication and presentation skills.