Business Analytics Expert: Call Center Insights and Strategy

21 hours ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time
About Us

Neksjob Corporation is a leading organization in the Customer Service industry, committed to delivering exceptional solutions.

Job DescriptionCross-Functional Collaboration

We are seeking a highly skilled Speech Analytics Specialist to join our team. As a key member of our analytics department, you will work closely with various teams to understand their needs and provide tailored analytics solutions.

You will participate in strategy meetings to align speech analytics objectives with business goals, ensuring seamless integration and maximum impact.

Data Analysis & Insight Generation

Your primary responsibility will be to analyze large volumes of call data to identify trends, patterns, and insights that drive business growth.

You will generate reports and dashboards to communicate your findings to stakeholders, providing actionable recommendations to improve customer service, sales, and compliance.

Continuous Improvement

To ensure optimal performance, you will monitor and refine speech analytics processes and models, staying updated with the latest trends and advancements in speech analytics technology.

Skills and Qualifications
  • A minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
  • Experience in the Customer Service / Customer Care industry.
  • Bachelor's degree in any discipline.
Why Join Our Team?

Neksjob Corporation offers a dynamic and supportive environment, where you can grow professionally and personally. We value innovation, collaboration, and continuous learning, and we are committed to making a positive impact in the industry.



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