Remote Contact Center Support Specialist

1 day ago


General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱70,000 - ₱1,100,000
Job Title

Remote Contact Center Customer Service Representative

Overview

We are seeking a skilled and compassionate customer service professional to join our team in a remote contact center setting. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Responsibilities
  • Respond to customer inquiries via phone, email, or chat, providing accurate information and resolving issues in a timely manner.
  • Collaborate with internal stakeholders to ensure seamless customer interactions and optimize business outcomes.
  • Document customer interactions and maintain accurate records to support quality assurance and performance metrics.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching programs to enhance service delivery and stay up-to-date on industry best practices.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a contact center environment
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Familiarity with CRM systems and call center tools
  • Fluent in English and Spanish


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