
Quality Assurance Manager
4 days ago
Job Title: Quality Assurance Lead
Overview
The Quality Assurance Team Leader plays a pivotal role in overseeing a team of QAs to ensure consistently high performance and quality of work. QA TLs are accountable for guaranteeing that QAs meet the target deliverables set by operations and/or clients.
Responsibilities
The successful candidate will possess strong leadership skills, excellent verbal, written, and interpersonal communication skills, as well as outstanding customer service skills and dedication to providing exceptional customer care.
- Strong Leadership Skills
- Excellent Verbal, Written, and Interpersonal Communication Skills
- Outstanding Customer Service Skills and Dedication to Providing Exceptional Customer Care
Skills and Requirements
The ideal candidate should have experience in team leadership, performance management, decision-making, and initiative. The ability to guide, mentor, and develop a team of QA Analysts is crucial for success in this role.
- Team Leadership: Ability to Guide, Mentor, and Develop a Team of QA Analysts
- Performance Management: Monitor, Evaluate, and Ensure That QAs Meet Targets and Deliverables
- Decision-Making & Initiative: Demonstrates Ownership and Makes Informed Decisions
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