Entry-Level Software Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeSoftwareSupport Full time $41,000 - $53,000
Job Opportunity

We are seeking a highly motivated and tech-savvy individual to provide consultative support in our entry-level software support role. The successful candidate will be responsible for assisting municipalities nationwide in the operation and understanding of our ERP Pro software.

Key Responsibilities
  • Provide exceptional inbound support to resolve client inquiries and problems in a timely and efficient manner.
  • Analyze data reports, forms, and web technologies to determine the best course of action.
  • Determine whether to resolve issues personally or to refer to a more experienced team member.
  • Communicate effectively with all parties involved in issue resolution to meet and manage client expectations.
Qualifications and Skills
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent interpersonal skills with the ability to work effectively with clients and colleagues.
  • Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.

This is an excellent opportunity for individuals looking to start their career in software support. Our team provides comprehensive training and support to ensure success in this role.

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