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Technical Service Desk Analyst

1 week ago

Manila, National Capital Region, Philippines KMC Solutions Full time
What You'll Do: As an IT Service Desk Analyst – L1, you will be responsible for providing remote support to our Retail, Support, and Distribution Centre teams. You will troubleshoot issues with laptops, workstations, and other hardware, and collaborate with internal technical teams to ensure prompt issue resolution. Your strong knowledge of Microsoft operating systems, point-of-sale hardware and software, MAC/iOS systems, and end-user lifecycle processes will enable you to provide exceptional end-user support.

About the Role: This is a dynamic role that requires flexibility to work in a rotating shift environment. You will also be required to work late nights and weekends. If you enjoy problem-solving, have a passion for helping people, and love working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:
  • Providing remote support to Retail, Support, and Distribution Centre teams.
  • Troubleshooting issues with laptops, workstations, and other hardware.
  • Collaborating with internal technical teams to ensure prompt issue resolution.
  • Demonstrating strong knowledge of Microsoft operating systems, point-of-sale hardware and software, MAC/iOS systems, and end-user lifecycle processes.