Technical Support Expertise Coordinator

6 days ago


Pasig, National Capital Region, Philippines beBeeExpert Full time $600 - $800

Job Title: Technical Support Expertise Coordinator

Job Description:
  • Support clients in real estate technology and brokerage sectors, providing frontline technical support via phone, email, and live chat.
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools, ensuring excellent customer satisfaction.
  • Manage support tickets and inquiries, meeting SLA and CSAT targets.
  • Collaborate with leadership on coaching, feedback, and training reviews.
Required Skills and Qualifications:
  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals.
  • Strong situational awareness and problem-solving skills.
Benefits:
  • Competitive salary starting at $600 during training, then increasing to $800 after training and probation.
  • Bonuses for performance-based incentives tied to consistency, metrics, and CSAT.
  • Clear opportunities to advance in both earnings and role, directly influencing career trajectory.
Others:

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service/Telephone Call Centers and Real Estate



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