Technical Support Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeAnalytics Full time ₱1,215,000 - ₱1,700,000
Job Description

About Us

We are a pioneering company in the field of analytics engineering. We have developed a revolutionary tool that enables analysts to create and disseminate organizational knowledge.

Our mission is to help analysts overcome common challenges in data analysis and provide them with reliable, actionable business insights.

With our cutting-edge technology, we aim to empower analysts to drive business growth and decision-making.

Our team is comprised of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience.

About the Role

We are looking for a highly skilled and experienced professional to join our Customer Solutions Engineering team. The ideal candidate will have a strong background in coding languages, SQL, APIs, and understanding network requests.

The successful applicant will be responsible for supporting customers through diverse channels, managing a diverse range of issues from simple queries to intricate technical dilemmas.

The role requires excellent written and verbal communication skills, a genuine drive for solving problems and helping others, and a strong technical foundation.

Key Responsibilities
  • Support customers through diverse channels: tickets, email, and video.
  • Build and deepen your technical expertise across all facets of dbt Cloud.
  • Take ownership of customer challenges, from initial troubleshooting to resolution.
  • Enhance our documentation, ensuring it's both technically accurate and easily understood.
  • Proactively seek out professional development opportunities.
Requirements
  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
  • Exceptional written and verbal communication skills.
  • A genuine drive for solving problems and helping others.
  • A strong technical foundation, especially within a SaaS support environment.
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
What Will Make You Stand Out
  • Hands-on experience with YAML or JSON structures.
  • Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
  • A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.
  • The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing.
Benefits at Our Company
  • Unlimited vacation time with a culture that actively encourages time off.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Health & wellness stipend.
  • Flexible stipends for home office setup, learning and development, office space, and more.

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