Vehicle Claims Adjuster

Accuracy meets efficiency—be the difference in every claim's journeyat Smartsourcing, a 4-Time Best Company to Work For

Hi We'reSmartsourcing, and we're looking for afull-time,onsite Vehicle Claims Adjusterto keep cases moving, documents in order, and deadlines on point. You'll handle claims, recoveries, and logistics tasks with precision—ensuring accuracy, compliance, and seamless coordination every step of the way. Here, your eye for detail and knack for keeping workflows on track will help deliver the gold standard of service our clients expect.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 CebuTheVehicle Claims Adjusteris responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role ensures timely and accurate processing of cases, coordination of documentation, follow-ups with internal and external stakeholders, and adherence to company policies and compliance standards. The position plays a vital role in maintaining efficiency, accuracy, and service excellence throughout the claims lifecycle and associated logistics activities.

Key Responsibilities

Claims Support

• Monitor and manage theClaims InboxandOverflowqueues, ensuring timely allocation and response.
• Process and assessNon-Faultclaims and cases inCaspar.
• HandleCaspar Remaining Requests, ensuring all outstanding requirements are addressed.
• ConductRego Chasefollow-ups (checked and contacted) and obtainRego papersfor claim files.
• Support documentation forPOE bundlingandhearing preparationwhere applicable.

Recoveries Support

• ConductAssessment of Recoverable in WAand other regions as needed.
• Complete and reviewLegal Checklists.
• UndertakeOutboundactivities for reduced settlements and legal file reviews.
• Prepare and processWitness Statement Affidavits.
• ProcessRecoveries Emailsand perform follow-ups (Email Left).

Logistics Support

• Issue and follow up onCollection Notes.
• ProcessOn Hirerequests and update email notifications (On Hire Email Left).
• ConductPost Hire QAand trackTotal Post Hirevolumes.
• Monitor and actionRemaining Post Hire Targets.
• ChaseClient Outstanding Documents.
• ManageManila Task Listand resolveTask List Outstandingitems.

TPD & Multi-Stream Support

• PerformTPD Chaseactivities, both for files checked by other handlers and files contacted directly.
• ObtainClaim Numbersand trackTPD Success Rates.
• CoordinateDelivery Sentconfirmations.
• ManageChange File Handlerrequests.

General & Ad Hoc Duties

• Providead hoc operational supportacross Claims, Recoveries, and Logistics as required.
• Participate intrainingand skill development programs to stay updated on processes, systems, and compliance standards.
• Maintain accurate records in accordance with company and regulatory requirements.

Key Skills & Competencies

• Strong organisational skills with the ability to manage multiple workflows simultaneously.
• High attention to detail and accuracy in data entry and documentation.
• Effective communication skills (written and verbal) for internal and external interactions.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Proficiency in case management systems, email platforms, and Microsoft Office Suite.
• Problem-solving skills with a proactive approach to resolving issues.

Qualifications & Experience

• Previous experience in claims processing, recoveries, or logistics within the insurance or legal services sector preferred.
• Experience in administrative or operational support roles with high-volume workflow management.
• Understanding of insurance claims procedures, recoveries processes, and logistics coordination (advantageous).
• Training in compliance, data handling, or legal document preparation (desirable but not mandatory).

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
  • And so much more

We're not just another outsourcing company. We're building something that actually matters here – a place where good work meets good culture.

Your next career move starts here—step in, stand out, and make an impact where precision and performance truly matter. Join Smartsourcing.

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